Charlotte AI AgentWorks: The Agentic SOC Platform from CrowdStrike
Available through TechPower - Your Authorized CrowdStrike Partner
As cyber adversaries accelerate their attacks using AI-powered tools, security teams are fighting an uphill battle with limited staff, growing skill gaps, and an overwhelming volume of alerts. CrowdStrike Charlotte AI AgentWorks is purpose-built to close that gap - combining autonomous AI agents, elite threat intelligence, and human-AI collaboration into a unified agentic security operations platform.
TechPower helps enterprise organizations evaluate, license, and deploy Charlotte AI AgentWorks as part of a broader CrowdStrike Falcon strategy.
---
Overview: What Is Charlotte AI AgentWorks?
Charlotte AI is CrowdStrike's AI-native security analyst - the reasoning engine at the core of the modern Security Operations Center (SOC). AgentWorks extends that capability into a full agentic ecosystem, enabling security teams to build, deploy, and manage trusted AI agents that can think, decide, and act across security workflows.
Unlike generic AI tools bolted onto security platforms, Charlotte AI is trained on decisions made by elite CrowdStrike analysts and powered by the industry's richest security data layer. The result is AI that is both operationally accurate and immediately actionable.
Key performance benchmarks reported by CrowdStrike customers and product telemetry include:
- 40 hours of average weekly time savings from automated triage
- 70% reduction in manual effort during investigations
---
Key Capabilities
Automated Triage with Battleground Intelligence
Charlotte AI continuously learns from real-world threat data and analyst decisions. It triages incoming detections, filters out false positives, and surfaces only the alerts that require human attention - reducing noise without sacrificing visibility.
- Trained on elite analyst decisions from CrowdStrike's Falcon Complete MDR team
- Continuously updated as new threats are encountered globally
- Reduces alert fatigue so analysts focus on what actually matters
Human-Agent Collaboration for Investigations
Charlotte AI transforms the investigation workflow by pairing analyst expertise with autonomous AI reasoning inside a dynamic, interactive canvas.
- Analysts can guide investigations in real time - injecting context, setting priorities, and steering AI analysis
- Fuses human judgment with machine-speed reasoning for faster, more accurate conclusions
- Designed for collaboration, not replacement - AI handles the heavy lifting while analysts maintain control
Build and Deploy Custom Agents with AgentWorks
Charlotte AI AgentWorks is the only security-first agentic development ecosystem available today. It gives security teams the ability to rapidly create, test, and manage trusted agents - without writing code.
- Use natural language to define agent goals, data sources, and behavioral guardrails
- Deploy out-of-the-box agents for common workflows or build custom agents for unique environments
- Full lifecycle management - build, test, deploy, and monitor agents from a single interface
Agentic SOAR - Orchestrate Across Your Security Ecosystem
Charlotte Agentic SOAR blends the structured consistency of traditional security automation with the adaptive reasoning of agentic AI.
- Coordinates agent-to-agent workflows across the security stack
- Ensures structured logic for repeatable processes while allowing agents to adapt to dynamic threat scenarios
- Enables enterprise-scale orchestration without sacrificing control or auditability
Governance, Trust, and Accountability Built In
Security AI must be deployable with confidence. Charlotte AI is built around a governance-first framework designed for enterprise environments.
- ISO 42001-certified for AI governance
- Every AI answer is traceable and grounded in validated data
- All agent actions require user authorization - no autonomous actions outside defined boundaries
- Role-based controls ensure outputs are relevant and appropriate for each team member
---
Use Cases for Enterprise Security Teams
Charlotte AI AgentWorks addresses the real operational challenges facing IT and security leaders today:
- SOC Modernization - Transition from reactive alert management to proactive, AI-driven threat investigation without increasing headcount
- Alert Triage at Scale - Handle high detection volumes across complex hybrid environments without compromising accuracy
- Custom Workflow Automation - Build agents tailored to your organization's specific security processes, compliance requirements, and tooling
- Cross-Platform Orchestration - Coordinate security actions across endpoint, identity, cloud, and third-party tools from a unified AI layer
- Analyst Enablement - Help junior analysts perform at a higher level by giving them AI-assisted context and guided investigation workflows
- Audit and Compliance Support - Accelerate the evidence-gathering and investigation processes that typically consume significant analyst time during audits
---
Competitive Differentiation
Charlotte AI AgentWorks stands apart from other AI security tools in several important ways:
- Built natively on the CrowdStrike Falcon platform - not a third-party integration
- Trained on real-world threat data from one of the world's most active threat intelligence networks
- Agentic by design - not just a chatbot or query tool layered over existing data
- Enterprise governance built in from the ground up, not added as an afterthought
- Supports both out-of-the-box deployment and deep customization for sophisticated environments
---
How TechPower Helps
TechPower is an authorized CrowdStrike partner with deep expertise in enterprise security platform deployments. When you purchase Charlotte AI AgentWorks through TechPower, you get more than a software license.
- Platform Advisory - Our team helps you assess where Charlotte AI fits within your existing CrowdStrike Falcon deployment and broader security stack
- Licensing Guidance - We help you navigate CrowdStrike's Falcon Flex options to ensure you are buying the right capacity at the right price
- Deployment Planning - TechPower works with your security operations team to plan agent workflows, integration points, and rollout timelines
- Ongoing Support - As your CrowdStrike partner, TechPower provides a consistent point of contact for renewals, expansions, and escalations
Ready to explore Charlotte AI AgentWorks for your organization? Contact the TechPower team today to schedule a demo or request a tailored quote.