Charlotte AI: CrowdStrike's Agentic AI Analyst for the Modern SOC
CrowdStrike Charlotte AI is the intelligent core of the agentic security operations center (SOC). Designed for enterprise security teams facing growing threat complexity and talent shortages, Charlotte AI combines autonomous reasoning with human expertise to accelerate detection, investigation, and response across your entire security ecosystem.
As an authorized CrowdStrike partner, TechPower helps organizations deploy and operationalize Charlotte AI to close the gaps between your team's capacity and today's AI-accelerated threat landscape.
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Overview
Adversaries are moving faster than ever - leveraging AI to scale attacks, evade detection, and exploit vulnerabilities in real time. Meanwhile, security teams face persistent labor shortages, skill gaps, and alert fatigue that slow response and increase risk.
Charlotte AI addresses these challenges directly. Built on CrowdStrike's world-class threat intelligence and trained on decisions made by elite security analysts, Charlotte AI functions as an always-on agentic analyst - triaging alerts, guiding investigations, automating repetitive tasks, and orchestrating security workflows at machine speed.
The result is a measurable operational impact:
- 40 hours of average weekly time savings from automated triage
- 70% reduction in manual effort during investigations
- Triage accuracy benchmarked against CrowdStrike's Falcon Complete Next-Gen MDR expert team
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Key Capabilities
Intelligent Triage and Detection Filtering
Charlotte AI continuously learns from real-world threat data - getting smarter with every incident it processes. It automatically triages incoming detections, filters out false positives, and surfaces only the alerts that require analyst attention. This dramatically reduces noise and helps your team focus on genuine threats.
- Trained on analyst decisions from CrowdStrike's elite security team
- Filters false positives with high accuracy
- Surfaces actionable context in seconds, not hours
Human-Agent Collaborative Investigations
Charlotte AI transforms the investigation process by pairing autonomous reasoning with analyst expertise in a dynamic, interactive canvas. Security teams can inject context, set priorities, and guide analysis in real time - allowing human judgment to shape and sharpen AI-driven outcomes.
- Accelerates root cause analysis and threat scoping
- Supports real-time analyst guidance throughout investigations
- Reduces mean time to respond (MTTR) across security workflows
Charlotte AI AgentWorks - Build Custom Security Agents
AgentWorks is CrowdStrike's security-first agentic ecosystem that empowers any security team to build, test, deploy, and manage purpose-built AI agents - without requiring coding skills. Using natural language, defenders can define agent goals, specify data sources, and control behavior to match their unique environment and workflows.
- No-code agent creation using natural language inputs
- Supports out-of-the-box agents for common security tasks
- Full control over agent behavior, scope, and data access
Charlotte Agentic SOAR - Orchestrate Your Security Workforce
Charlotte Agentic SOAR combines the reliability of structured automation with the adaptability of agentic AI reasoning. Predefined logic ensures consistent, repeatable processes while autonomous agents handle dynamic, real-time decisions - giving your SOC both control and agility.
- Coordinates agent-to-agent and human-AI collaboration
- Structured playbooks combined with adaptive agentic reasoning
- Scales security operations without proportional headcount growth
Trustworthy, Governed AI
Charlotte AI is ISO 42001-certified for AI governance, meaning enterprise buyers can deploy it with confidence that every action is traceable, every decision is grounded in validated data, and every agent action requires user authorization. This is AI security built for regulated industries and compliance-conscious organizations.
- Full auditability of AI decisions and actions
- Role-based controls aligned to your security team structure
- Certified AI governance framework for enterprise accountability
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Use Cases
Charlotte AI delivers value across a range of enterprise security scenarios:
- Alert triage at scale - Automate high-volume detection triage to reduce analyst burnout and improve response speed
- Threat investigation acceleration - Cut investigation time with AI-assisted analysis guided by human expertise
- SOC workflow automation - Offload repetitive, time-intensive tasks to agents so senior analysts focus on complex threats
- Audit and compliance support - Instantly surface investigation data and security insights for compliance reporting
- Custom agent deployment - Build agents tailored to your specific environment, tools, and security policies
- Multi-tool orchestration - Coordinate security actions across your existing tech stack through agentic SOAR capabilities
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Who Should Consider Charlotte AI
Charlotte AI is purpose-built for enterprise organizations that need to scale their security operations without scaling headcount proportionally. It is particularly well-suited for:
- Mid-to-large enterprise security teams managing high detection volumes
- Organizations with skill gaps or limited senior analyst capacity
- SOC teams looking to reduce MTTR and improve analyst efficiency
- Security leaders navigating compliance and audit requirements
- Companies already invested in the CrowdStrike Falcon platform
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How TechPower Helps
TechPower is an authorized CrowdStrike partner with deep expertise in enterprise cybersecurity solutions. When you purchase Charlotte AI through TechPower, you get more than a software license - you get a trusted advisor with the technical knowledge to help you deploy, integrate, and maximize the value of your investment.
Here is what working with TechPower means in practice:
- Expert guidance - Our team helps you assess your current SOC workflows and identify where Charlotte AI delivers the fastest, highest-impact results
- Deployment support - We work alongside your team to ensure Charlotte AI is properly configured and integrated with your existing Falcon environment
- Licensing and pricing clarity - We simplify CrowdStrike's licensing options, including Falcon Flex, so you get the right coverage at the right price
- Ongoing partnership - As your security needs evolve, TechPower is a long-term partner - not a one-time transaction
Ready to bring agentic AI into your SOC? Contact TechPower today to schedule a consultation or request a personalized Charlotte AI demo.